Account & Billing
Plans, invoices, cancellation, refunds.
- When does CreditRefresh billing start?
The first membership charge is made when you complete the payment step of signup. Creating the account does not itself start the paid subscription, and the price is shown before you enter payment details.
1 min read - What is CreditRefresh's refund policy?
You can request a refund before the credit monitoring pull. After reports are pulled, the monthly payment covers that monitoring period, while suspected duplicate, incorrect or post-cancellation charges still need review.
1 min read - How does the CreditRefresh money-back guarantee work?
The guarantee is a conditional refund of eligible Refresh Monitoring payments, not a promise of a score increase. Requirements include a full year in the program, nine RushMail rounds at the required 40-day intervals, no higher eligible score, utilization at 6% or below by round eight, no new negative items and no chargebacks.
1 min read - How does the CreditRefresh referral program work?
Open Refer a friend to get your personal referral link. A qualifying referral whose subscription activates earns five RushMail letter credits, and signup alone does not trigger the reward.
1 min read - How do I update my personal details in CreditRefresh?
Open Settings and the Account tab to review the fields that can be edited. Legal name and date of birth are read-only in the current app.
1 min read - How much does CreditRefresh cost?
The current public membership price is $49.99 a month for Refresh Monitoring with CreditRefresh included. There is no setup fee or contract, and cancellation stops the next renewal while preserving the paid period.
1 min read - How do I cancel my CreditRefresh subscription?
Open Settings, choose Billing and subscription and select Cancel plan, then complete the confirmation. Cancellation stops the next renewal and preserves access through the period already paid for.
1 min read - How do I delete my account and my data?
Deleting is a two-part request: cancel your subscription, then ask for data deletion in the same email to support@creditrefresh.ai. Cancelling alone stops billing and ends bureau access but keeps your dispute records under our Privacy Policy. A deletion request removes your stored data, though some records may be retained where federal law requires it. A human processes every request.
2 min read - How do I get a receipt for my subscription?
Your RefreshMonitoring subscription bills $49.99 a month to the card on file, and the charge appears on that card's statement each cycle. If you need a receipt or a record of your payment history, for reimbursement, budgeting, or your own files, email support@creditrefresh.ai from the address on your account and we'll provide one.
2 min read - How do I update my email address or password?
You can change both from your account settings. Your email address matters more than most settings because it is how we verify it's really you: support requests, billing questions, and data requests all need to come from the address on your account. If you've lost access to that email entirely, contact support@creditrefresh.ai and be ready to verify your identity another way.
2 min read - How do I update my payment method?
You can update the card on file for your RefreshMonitoring subscription in your account billing settings. Changing your payment method keeps your subscription and dispute history intact — it only swaps which card is charged on your next billing date. If a payment didn't go through, updating to a working card and contacting support is the fastest way to restore access.
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