How do I update my email address or password?
You can change both from your account settings. Your email address matters more than most settings because it is how we verify it's really you: support requests, billing questions, and data requests all need to come from the address on your account. If you've lost access to that email entirely, contact support@creditrefresh.ai and be ready to verify your identity another way.
Changing your password
Open your account settings and use the password option to set a new one. If you can't sign in at all, use the password reset link on the sign-in page and follow the email it sends. Reset emails occasionally land in spam, so check there before retrying.
Given what this account touches (your credit reports and dispute history), use a password that is unique to CreditRefresh, not one shared with other sites. A password manager makes that painless.
Changing your email address
Your email can also be updated in account settings. Keep it current: dispute updates, bureau response notifications, and billing notices all go there.
Why your account email matters
The email on your account is how we know it's you. Support requests about billing, cancellation, or your data need to come from that address before we act on them. That is a security feature: it stops someone else from making changes to an account full of your credit data.
If you've lost access to your email
If the address on your account is one you can no longer use, contact support@creditrefresh.ai from your new address, explain the situation, and expect to verify your identity before any changes are made. A human handles these requests.
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You can update the card on file for your RefreshMonitoring subscription in your account billing settings. Changing your payment method keeps your subscription and dispute history intact — it only swaps which card is charged on your next billing date. If a payment didn't go through, updating to a working card and contacting support is the fastest way to restore access.
Yes. CreditRefresh treats credit and personal data as sensitive by default. Bureau pulls are soft inquiries that don't affect your score. Credentials are encrypted, used only for dispute work. Your data isn't sold to advertisers or third parties — it stays in our systems for finding errors, drafting letters, and tracking outcomes.