Account & Billing
Plans, invoices, cancellation, refunds.
- How does the CreditRefresh referral program work?
CreditRefresh rewards you with 5 free RushMail letter credits every time a friend you refer subscribes, not just signs up. You share your personal referral link from the Refer a friend page in the app. Once your friend's subscription activates, the credits land in your account automatically and apply at checkout the next time you choose RushMail to mail a dispute round. If your credits only cover part of an order, you pay for the remaining letters.
3 min read - How do I update my personal details in CreditRefresh?
You update most personal details from Settings, on the Account tab: full name, email, phone, mailing address, and date of birth, then click Save changes. Your legal name and Social Security number can't be edited directly in the app, those go through support with supporting documentation. Keep your details matching your credit file, since mismatches can block your credit reports from refreshing.
3 min read - How does the CreditRefresh money-back guarantee work?
CreditRefresh is free. You pay $49 per month for Refresh Monitoring, which includes CreditRefresh. Work the program for 12 months, sending nine dispute rounds through RushMail, one every 40 days. If none of your three bureau scores was ever higher than at enrollment, you get 100% of your Refresh Monitoring payments back.
4 min read - How do I delete my account and my data?
Deleting is a two-part request: cancel your subscription, then ask for data deletion in the same email to support@creditrefresh.ai. Cancelling alone stops billing and ends bureau access but keeps your dispute records under our Privacy Policy. A deletion request removes your stored data, though some records may be retained where federal law requires it. A human processes every request.
2 min read - What is CreditRefresh's refund policy?
CreditRefresh is month-to-month with no contract, so the main way to control what you pay is to cancel before your next billing date, which stops the next charge. If you believe a charge was made in error, like being billed after you cancelled or a duplicate charge, email support@creditrefresh.ai from the address on your account and a human will review it.
2 min read - How do I get a receipt for my subscription?
Your RefreshMonitoring subscription bills $49 a month to the card on file, and the charge appears on that card's statement each cycle. If you need a receipt or a record of your payment history, for reimbursement, budgeting, or your own files, email support@creditrefresh.ai from the address on your account and we'll provide one.
2 min read - How do I update my email address or password?
You can change both from your account settings. Your email address matters more than most settings because it is how we verify it's really you: support requests, billing questions, and data requests all need to come from the address on your account. If you've lost access to that email entirely, contact support@creditrefresh.ai and be ready to verify your identity another way.
2 min read - How do I update my payment method?
You can update the card on file for your RefreshMonitoring subscription in your account billing settings. Changing your payment method keeps your subscription and dispute history intact — it only swaps which card is charged on your next billing date. If a payment didn't go through, updating to a working card and contacting support is the fastest way to restore access.
2 min read - When does billing start? Will I be charged on the waitlist?
Billing begins when CreditRefresh launches, not while you're on the waitlist. Waitlist members aren't charged during pre-launch — the $49 monthly RefreshMonitoring subscription only starts once your account goes live and you have access to the monitoring and dispute tools. It's month-to-month, so you can cancel anytime with no contract.
2 min read - How much does CreditRefresh cost?
CreditRefresh requires a RefreshMonitoring subscription, which costs $49 a month. That one subscription bundles three-bureau credit monitoring with unlimited AI-generated dispute letters, so there is a single flat price rather than a base fee plus per-letter charges. Traditional credit repair adds up to thousands over its lifetime; CreditRefresh has no setup fee, no contract, cancel anytime.
3 min read - How do I cancel my CreditRefresh subscription?
You can cancel CreditRefresh at any time, with no contracts and no cancellation penalty. Cancelling stops future billing, ends new bureau pulls, and closes the platform's ongoing access to your credit data. Your existing dispute history is retained under the Privacy Policy unless you request deletion. To cancel, email support@creditrefresh.ai.
2 min read