What is CreditRefresh's refund policy?
You can request a refund before the credit monitoring pull. After reports are pulled, the monthly payment covers that monitoring period, while suspected duplicate, incorrect or post-cancellation charges still need review.
You can request a refund before the credit monitoring pull. After reports are pulled, the monthly payment covers that monitoring period, while suspected duplicate, incorrect or post-cancellation charges still need review. Email support@creditrefresh.ai from the account email with the charge date and amount, without payment-card details. The money-back guarantee is separate and conditional, with all requirements at https://creditrefresh.ai/guarantee. An email request is not confirmation that a refund has been issued.
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Open Settings, choose Billing and subscription and select Cancel plan, then complete the confirmation. Cancellation stops the next renewal and preserves access through the period already paid for.
The first membership charge is made when you complete the payment step of signup. Creating the account does not itself start the paid subscription, and the price is shown before you enter payment details.
The current public membership price is $49.99 a month for Refresh Monitoring with CreditRefresh included. There is no setup fee or contract, and cancellation stops the next renewal while preserving the paid period.
You can update the card on file for your RefreshMonitoring subscription in your account billing settings. Changing your payment method keeps your subscription and dispute history intact — it only swaps which card is charged on your next billing date. If a payment didn't go through, updating to a working card and contacting support is the fastest way to restore access.
The guarantee is a conditional refund of eligible Refresh Monitoring payments, not a promise of a score increase. Requirements include a full year in the program, nine RushMail rounds at the required 40-day intervals, no higher eligible score, utilization at 6% or below by round eight, no new negative items and no chargebacks.