I can't log in to my account. What should I do?
Start with the password reset link on the sign-in page and check your spam folder for the reset email. Make sure you're using the email address your account was created with, not a personal alias or an old address. If a payment recently failed, access can be interrupted until billing is current. If none of that gets you in, email support@creditrefresh.ai and we'll sort it out.
Work through these in order
- Reset your password. Use the reset link on the sign-in page and follow the email. Check spam and promotions folders; reset emails land there more often than anywhere else.
- Confirm the email address. Sign-in only works with the exact address on your account. If you have multiple addresses, try the one your CreditRefresh emails arrive at.
- Check for typos and autofill. Password managers occasionally fill an outdated password. Type it manually once to rule that out.
- Check billing. If a recent charge failed (expired card, new card number), access can be interrupted until billing is current. If you suspect this, updating your payment method is the fix.
If you no longer control your account email
Password resets go to the email on file, so a lost or inaccessible email address blocks the normal recovery path. Email support@creditrefresh.ai from your current address, explain the situation, and expect to verify your identity before changes are made. That verification protects the credit data in your account.
Still locked out?
Email support@creditrefresh.ai with the address you believe is on the account and what you've already tried. A human will get you back in. Your dispute history and bureau responses are unaffected by login trouble; everything is exactly where you left it once access is restored.
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You can update the card on file for your RefreshMonitoring subscription in your account billing settings. Changing your payment method keeps your subscription and dispute history intact — it only swaps which card is charged on your next billing date. If a payment didn't go through, updating to a working card and contacting support is the fastest way to restore access.
Yes. CreditRefresh treats credit and personal data as sensitive by default. Bureau pulls are soft inquiries that don't affect your score. Credentials are encrypted, used only for dispute work. Your data isn't sold to advertisers or third parties — it stays in our systems for finding errors, drafting letters, and tracking outcomes.