What should I do when a credit report or scan fails?

A failed scan does not establish that your credit freeze caused the problem. Federal freeze rules except a consumer's own report and a monitoring service the consumer subscribed to. CreditRefresh's Analysis & Findings step analyzes stored data, so do not remove a freeze to fix a generic analysis timeout. Keep the freeze in place while support checks the specific provider response or analysis error. Send the screen name, time and Support ID without sensitive identity details.