Why won't my credit bureau connection work?
Identify whether the error is in provider verification, a report pull or Analysis & Findings. Those are different steps and do not share one default cause.
Identify whether the error is in provider verification, a report pull or Analysis & Findings. Those are different steps and do not share one default cause. Do not change a correct address or lift a credit freeze based on a generic failed connection. A missing bureau can require review of the provider's enrollment or partial response, and a repeated refresh can reuse the same recent result. Send support the affected bureau, screen, time and Support ID without your SSN or identity documents.
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A credit freeze blocks most new credit applications by preventing lenders from pulling your credit reports. It's free, federally protected, and the strongest single tool against identity-theft-driven new accounts. A freeze affects bureau pulls — including services like CreditRefresh — so frozen reports need to be temporarily thawed for scans and disputes.
CreditRefresh protects your data with encrypted HTTPS connections, encryption at rest, AES-256 encryption on the full copy of each credit report in the CreditRefresh database, and card payments tokenized by the payment processor. CreditRefresh does not sell your personal information for money. In Settings you can turn on two-factor authentication, download your data and delete your account.